We aim to dispatch all orders within 7 working days however please allow up to 21 days for your order to be delivered. During busy periods orders may take longer to be delivered and in extreme circumstances, you will be notified of any significant delays.
Once your order is placed you will receive a confirmation email stating your order is now ‘processing’ this means your order has been received and is ready for picking. You will receive further emails when your order is fulfilled and dispatched, and our chosen couriers may send shipping notifications.
All orders are shipped via a chosen courier and all goods are sent insured and tracked. Goods will be insured during the time it is in transit up until it is delivered and signed for. For your security and ours, a signature is required for all parcels and our couriers do not leave parcels without pre authorisation from ourselves. If you are happy for your parcel to be left in a safe place, or with a neighbour, please let us know in the notes section before checkout. If you have not requested your order to be left, and you are out, the driver will retain the parcel and try again the next day. If no signature can be obtained the next day, the parcel will be taken to a postal depot and a card left with the depot’s details for you to collect from within 3 working days. If no collection is made and the goods are returned to us, there is a courier charge applicable by the courier company which will be passed back to you as well as a re-send charge of a further £4.95. If you can not get to a depot to collect then don’t worry, just email us at email@example.com and we’ll help you arrange a re-delivery.
RULES OF RETURNS
When you return an item we ask that it is in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be returned. Items must be returned within 30 days of receiving your order.
RETURNING AN ORDER
Please repackage the products you wish to return and include your original delivery note.
Please send returns to:
UNIT 11 EMERALD WAY
STONE BUSINESS PARK
Alternatively, we accept returns, in person, at any of our stores or pop up shops.
Any costs incurred in returning products are the responsibility of the customer. We cannot accept responsibility for returned products whilst in transit and we advise that all items are returned using a trackable and recorded service, we advise Royal Mail first class recorded.(If you do not use a recorded service and the goods do not arrive it is your responsibility to claim off your postage provider and not our responsibility to refund).
If an item is faulty please email: firstname.lastname@example.org for a returns label to be sent or emailed to you. If you return a faulty item not using our returns service you will not be refunded for your postage costs. If we receive a faulty item back that is not a manufacturers fault (or our own) you will be charged for the postage costs incurred for returning the parcel using the faulty returns service we offer. These terms and conditions do not affect your statutory rights as a consumer.
If you are looking to return an unsuitable item we ask that you re-visit the website to complete a new order and send any unwanted items back for refund,
Due to the fast-moving nature of our product range, we do not accept the exchange of any products purchased from www.schoolsinuniform.co.uk. We do this to benefit you the customer, ensuring that we turn around your required garments as soon as possible, avoiding the disappointment of them selling out, whilst your original purchase is in transit back to us.
A product that is returned where postage was charged then you will be refunded only for the product and not the postage.